Customer Service Landlord Admin Base in Johor - Johor Bahru, Malaysia - Subhome Management Sdn Bhd

Subhome Management Sdn Bhd

Verified Company

Johor Bahru, Malaysia

2 days ago

Posted by:

Siti Tan

beBee Recruiter

Job description

Provide information about products, services, and policies to customers.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Process orders, returns, and exchanges accurately and efficiently.
Maintain customer records and update information as needed.
Collaborate with other team members to ensure excellent customer service.
Stay uptodate on company policies, products, and promotions.
Manage tenant inquiries and concerns regarding leases, rent payments, and maintenance requests.
Coordinate with maintenance staff or contractors to address repair and maintenance issues promptly.
Collect rent payments, record transactions, and maintain accurate financial records.
Enforce lease terms and policies, including late fees and eviction procedures when necessary.
Conduct property inspections and ensure compliance with health, safety, and housing regulations.
Handle communication between tenants and property owners, providing updates and addressing any issues.
Assist with tenant movein and moveout procedures, including inspections and security deposit refunds.

Requirements:
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Excellent communication skills, both verbal and written.
Strong problemsolving abilities and customer service orientation.
Ability to multitask and work in a fastpaced environment.
Attention to detail and accuracy in data entry and order processing.
Patience and empathy when dealing with customer concerns.
Previous customer service experience preferred but not required.
Strong organizational and time management skills.
Knowledge of landlordtenant laws and regulations.
Ability to communicate effectively with tenants, property owners, and contractors.
Attention to detail in lease agreements, financial records, and property maintenance.
Proficiency in property management software and Microsoft Office suite.
Experience in property management or real estate administration preferred.
Ability to handle sensitive and confidential information with discretion.