Customer Service Specialist - Kuala Lumpur, Malaysia - LTS Search
Description
Company Description
Language Talent Solutions is a global talent recruitment agency that believes in breaking down barriers and bridging borders to bring the best talent to teams.
Role Description
This is a full-time on-site role as a Customer Service Specialist
- Mandarin Speaker
As a Customer Service Specialist, you will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service.
Your role will focus on creating a positive customer experience through effective communication and problem-solving.-
Position: Customer Service Associate (MY)
- Mandarin Speaker
Location: Kuala Lumpur, Malaysia
-
Working hours: 24/7 rotational shift
-
Salary:RM4,500
- RM6,000 (basic) + OT + Night shift allowances
Responsibility
- Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks.
- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day.
- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
- Manage customer's expectation by escalating complex enquiries to Team Leader to explore winwin solutions for both customers and ZFX.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
- Responsible to provide good customer experience on every interaction with clients.
- Embrace ZFX core values and embed these values into the daytoday tasks when serving clients and dealing with internal stakeholders.
Requirement
- At least 2 years of relevant experience in customer service / contact center.
- Experience gained in FX/Finance industry will be an added advantage.
- Able to multitask, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Must be able to work on shifts.
- Fluent in verbal & written both English and Mandarin
Benefits
- Medical Benefit
- Life Insurance
- Optical Benefit (yearly)
- Meal Allowance (monthly)
- Travel Allowance (monthly)
- Gym/Fitness Subside (monthly)
- Work From Home (1day a week)
- Work From Anywhere Policy (T&C applies)
- Full Employment Pass and Work Visa coverage
Job Types:
Full-time, Permanent
Pay:
RM4, RM6,000.00 per month
Benefits:
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- Do you have a notice period?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 2 years (preferred)
Language:
- Mandarin (preferred)
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