Operational Risk Team Lead - Kelana Jaya, Malaysia - Growthfn Sdn Bhd

Growthfn Sdn Bhd
Growthfn Sdn Bhd
Verified Company
Kelana Jaya, Malaysia

2 weeks ago

Siti Tan

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Siti Tan

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Description
Provide mentorship, guidance, and career development to members of their team.

  • Lead a highperforming team through an exciting transition to build problem solving, critical.
- thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.

  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global crossfunctional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Set clear sales targets, both individual and teambased, and work towards achieving and exceeding these goals.
  • Managing the daytoday activities of the team.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.

Requirements:


  • Bachelor's degree or equivalent diploma
  • Minimum 23 years of people management experience as TL.
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problemsolving skills
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
  • Significant experience in a complex fast paced environment

Pay:
RM5, RM6,500.00 per month


Benefits:


  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Your Nationality
  • Your current location
  • Your Whatsapp number
  • Are you willing to work on site and on a rotational work shift schedule
  • This position is under Teleperformance Malaysia and work is on site in Kelana Jaya, have you applied for this position before?
  • Your current salary
  • Your expected salary?
  • Notice period

Education:


  • Diploma/Advanced Diploma (required)

Experience:


  • Team Lead in people management: 2 years (required)
Operational Risk: 1 year (required)
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