Product Manager - Bangsar South, Malaysia - Tranglo
Description
Product Specialist(Senior and Manager Role available)
Role and Responsibilities
- Work includes analyse market trend and needs, develop product accordingly base on partner banks availabilities.
- This role is responsible to liaise with partner banks during integrations, study and documented on partner banks requirement to ensure high quality integration.
- This role is responsible to understand Tranglo's platform and able to guide customers to consume own system to ensure customer have smooth integration to production.
- Analyse on the process and flow to raise system or process enhancement on the current platform to achieve better results.
- Experience on developing a new system from scratch will be an added advantage.
- Lead, Guide, Manage team
- Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request for debug/development job as applicable
- Responsible for producing report for analysis.
- Involving in computer network configuration and troubleshooting, including setting up VPN connection.
- 2nd level system support and
- Transaction monitoring and system alert handling
- Check and track on billing report to ensure billing record performed accurately
- Exception handling on billing issue to ensure billing record correct and can be reconciled
- Cooperate with RandD or Software engineer to continue develop billing system
- Coordinate on Application Programming Interface integration. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering.
; Requirements:
-
Qualifications and Education Requirements:
- Minimum experience 5 years in product integration, service delivery or 2nd Level System Support
- Background in software development/ testing/ maintenance will be an added advantage.
- Experience in Fintech will be an added advantage.
- Understanding/overview of development, testing and deployment life cycle.
- Minimal knowledge in SQL is a MUST.
- Excellent communication and interpersonal skills.
- Commitment to delivery, flexible and worked in a multinational environment.
- Strong analytical / trouble shooting skills.
- Self starting with excellent leadership and team building skills
- Reliable and able to work independently.
- Good command of English (written and spoken)
- Malaysian
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