Service Expert - Petaling Jaya, Malaysia - Air Liquide

Air Liquide

Verified Company

Petaling Jaya, Malaysia

3 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur.

Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics.

Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

How will you CONTRIBUTE and GROW?:

Assist functionally and technically users with contractual commitments of the use of solutions
Update incidents and communicate timely to the customer about progress,
Examine the cause of incidents and establish a diagnosis
Provide a temporary solution when a permanent solution is not possible
Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.
Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s )
Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.

Are you a MATCH?:

University degree or college diploma in information technology or computer science.
Relevant experience in testing, troubleshooting and systems support activities.
Good knowledge on network architecture / configuration
Good knowledge of SQL Server database systems
Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).
Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem
Customer oriented.
Good communications skills.
Hungry and keen to learn with a positive attitude and cando attitude
Sense of leadership and ability to work in a team
Good analytical skills
Willingness to be on a 24/7 oncall rotation.
English mandatory (C1 or higher equivalent level)

Having the following would be great assets:

Experience in smart mobility devices; troubleshooting and management.
Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)
Experience in smart integration on mobile devices.
ITIL Certified

**About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.

Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.

They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.