Telemarketer - Seri Kembangan, Malaysia - E-Document Solution Sdn Bhd

Description

• Their duties include tracking customer contact lists, explaining the benefits or advantages of their services, and obtaining payment information if necessary.
• Cold call people using a given phone directory.
• To generate leads for Sales Team Members.
• Answer incoming calls from prospective customers.
• To understand the customer's requirements in a short time and present solutions that meet their needs. Use scripts to provide information about product's features, prices etc. and present their advantages.
• Ask pertinent questions to understand the customer's requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer's personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company's reputation.
• Keep records of calls and sales and record useful information.
• They must know sales techniques for convincing prospects into buying products or services that may interest them.
• To assist in Sales Administration related tasks from time to time.
• To prepare documentation for sales orders.
• Filing of sales orders related documentation in a timely manner.
• To assist in preparing Customer Information Form (CIF).
• Other adhoc tasks as assigned by superior.

• Min. Diploma holder in Business Administration or relevant field.
• Proven experience as a telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Excellent communication and presentation skills in English and Malay.
• Skilled in negotiation and dealing with complaints.

• Friendly and persuasive.
• Persistent, patient and able to handle customer rejection.
• Customeroriented mindset with excellent telephone etiquette.
• Demonstrate a good working attitude and interpersonal skills.
• Selfawareness, selfdiscipline and Confident person.