Service Desk Analyst - Petaling Jaya - DXC Technology Inc.

    DXC Technology Inc.
    DXC Technology Inc. Petaling Jaya

    4 days ago

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    Description

    DXC Technology: Delivering Business Impact through IT Services

    We are a global leader in IT services, trusted by our customers to deliver what matters most. Our team of over 130,000 professionals across 70-plus countries uses the power of technology to drive business impact.

    • Serve as single point of contact for troubleshooting and resolving technical issues for network, hardware, and software based on customer needs via phone or email.
    • Provide expert answers to service, product, and technical inquiries for current and legacy products via phone or email.
    • Offer proactive support to help reduce the occurrence of issues.
    • Collaborate with team members to meet service-level agreements (SLAs).
    • Communicate effectively in both writing and speech.
    • Bachelor's degree in any relevant field or equivalent combination of education and experience.
    • Proficiency in Japanese language is required, JLPT N2 or above preferred.
    • Strong communication and collaboration skills essential for this role.

    If you share our passion for innovation and delivering results, please submit your resume by pressing the

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