Chat Support Consultant, crypto - Kuala Selangor
Only for registered members Kuala Selangor, Malaysia
1 month ago
* This salary range is an estimation made by beBee
Job summary
Join our dynamic trading platform as a Chat Support Consultant with a passion for blockchain technology and digital finance.
Responsibilities
- Provide efficient support via live chat, tickets, and email.
- Handle customer inquiries, disputes, and appeals.
- Offer valid information and solutions to customer requests.
- Manage complaints and follow-ups on escalations.
Qualifications
- Native Chinese and strong English proficiency (B2; C1 preferred).
- At least 6-12 months of online customer support experience, preferably in crypto or financial services.
Job description
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