Executive, Customer Promise - Kuala Lumpur, Malaysia - Prudential plc
Description
Prudential's purpose is to be partners for every life and protectors for every future.Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Executive, Customer Promise - Healthcare Claims
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Adhering to our claim workflow in relation to hospitalization claims procedure.
- Assess and provide justifiable claims according to policy terms and conditions to our valued policy holders.
- Approving claims within the department benchmark/turnaround time and authority limit
- Recommend for claim approval/repudiation
- Ensuring customers enquiry from all source of referrals are promptly attended to and resolves via appropriate communication mode.
- To ensure and monitor claims processing benchmark and turnaround time
- To correspondences on and day to day operation functions of the department and coordinates with other departments
- Updating and submission of reports as required by management within the agreed service standards.
- Liaise with Prudential Malaysia's IT division to troubleshoot issues / cases encountered in the day to day operations.
- Continuously review and update/document the administrative rules and processes for effective and efficient operation of the section.
- Continuously attend / involve with training for personal and career development.
- Undertake projects / other work and duties allocated by Management, as and when required
- Ensuring that Financial Services Act (FSA), Bank Negara Malaysia, Anti-Money Laundering & Counter-Financing of Terrorism (AML/CFT) efforts, LIAM guidelines and internal guidelines are strictly complied with as applicable.
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