Restaurant Manager - Bandar Utama, Malaysia - Elephant Group Sdn Bhd
Elephant Group Sdn Bhd
Bandar Utama, Malaysia
Verified Company
1 week ago
Description
We are a 120 capacity all day restaurant serving western/local brunch and bar by night located in One Utama Shopping Centre looking for a reliable and experienced manager to lead and progress our growth through 2024.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through wordofmouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Proven work experience as a Restaurant Manager / Assistant Restaurant Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
Pay:
RM2, RM6,500.00 per month
Benefits:
- Meal allowance
- Meal provided
- Professional development
Schedule:
- Holidays
- On call
- Weekend jobs
Application Question(s):
- Do you have customer service experience?
- How many years' experience do you have as a restaurant manager or similar capacity?
- Which of the following languages are you fluent in?
- Do you have experience using point of sale (POS) software?
- Have you worked in a role which requires a sound knowledge of food provenance?
- How many years' experience do you have as a manager / team lead?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Restaurant Management: 2 years (preferred)
