Duty Manager - Perai, Malaysia - Ixora Hotel, Penang

Ixora Hotel, Penang

Verified Company

Perai, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

The Duty Manager is responsible for assisting Senior Management in the overall day to day operations of Ixora Hotel Penang whilst on duty.

At all times the Duty Manager is expected to lead by example - their behavior, speech and appearance must be without fault.

Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff. Duty Manager will be available at the Hotel 24 hours a day.

The Duty Manager is responsible and accountable for all operations in relation to the Front Office / Reception area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to Reservations, Reception must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
Ensures that you are completely aware of the complete range of services and facilities that Ixora Hotel Penang will provide to its guests and visitors. Also ensures that the Reception area is not left unattended at any time whilst on duty.
To be completely aware of the Fire and Emergency procedures of Ixora Hotel Penang, and the Front Desk's responsibilities in an emergency.
Duty Managers is also to pay particular attention to the use of the Guest History feature in the OPERA front office system. Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
To be responsible for the preparation of all the necessary materials for checkin (i.e., Registration, welcome folder, keys etc.) for VIPs, preregistered guests and groups before their arrival.
Checks through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the receptionist. Does follow up on guest's billing instructions.
Being constantly aware of all rates and rate structures in place and to whom they are applicable. Being constantly aware of all promotions, packages and special rates that may be applicable.
Responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and check out procedure.