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    • Onsite Support Engineer - Petaling Jaya - DXC Technology

    DXC Technology
    DXC Technology Petaling Jaya

    1 month ago

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    Description

    Job Description:

    About DXC Technology

    DXC Technology is a leading Fortune 500 IT services company with a 60-year track record of delivering and modernizing the world's most mission-critical IT systems. Serving more than 240 of the Fortune 500, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce.

    We have extensive knowledge of our customers' IT estates and the unique ability to deliver each layer of our Enterprise Technology Stack: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us.

    Responsibilities:

    • Maintain a high level of customer service by responding to all customers in a timely and efficient manner.
    • Install, upgrade, support, and troubleshoot Windows Operating System and applications such as Microsoft Office, Adobe, and other authorized desktop applications.
    • Perform smart hands and eyes for Infrastructure such as Servers, Storage, Tape Media, Network & Voice, Cabling etc.
    • Coordinate with third-party suppliers on a regional level.
    • Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
    • Perform hardware break-fix on computers, laptops, printers, and other authorized peripheral equipment.
    • Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
    • Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration, and hardware installations.
    • Maintain IT assets and keep proper documentation.
    • Coordinate with vendors for external support and repair.
    • Actively monitor ticket queues and assigned tickets, ensuring accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools.
    • Meet established Service Level Agreements (SLAs) guidelines.

    Requirements:

    • Degree in IT/IS discipline or equivalent.
    • Fluent English; Mandarin speaking is an added advantage.
    • At least one to two years' experience in end-user support.
    • Fresh graduates are acceptable.
    • Excellent support knowledge in Microsoft Operating Systems.
    • Very good support knowledge in MS Windows OS and Office suite of products.
    • Basic knowledge in IT Infrastructure (Network topologies, VPN, Servers etc.) sufficient to isolate end-user problems.
    • Customer focus with exceptionally good customer service, interpersonal, and telephony skills.
    • Process-oriented.
    • Able to perform in fast-moving and demanding environments.
    • Able to multitask.
    • Team player who is self-motivated, self-disciplined, and initiative-driven.

    Working Hours – Monday to Friday, 10AM – 7PM

    Work Location – KL Sentral or Sunway Velocity 2 Tower

    Our Culture and Benefits:DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this into action by developing and implementing societal initiatives within our Social Impact Practice.

    We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work. Some of these include:

    • Extensive resources to support your onboarding and continual development, including DXC University.
    • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
    • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
    • More time to do the things you love with flexible leave options, including purchased leave.
    • Take time to give back with charitable and emergency services volunteer days.
    • Well-being matters to us, and our Employee Assistance Program is there to support you and your family.

    How to Apply & Our Commitment to You: If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please press the

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