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  • Mandarin Customer Success Specialist - Petaling Jaya - Agensi Pekerjaan JobScoper Sdn. Bhd.

    Agensi Pekerjaan JobScoper Sdn. Bhd.
    Agensi Pekerjaan JobScoper Sdn. Bhd. Petaling Jaya

    3 weeks ago

    Description

    Mandarin Customer Success Specialist (Banking Industry)

    • Qualifications:
    • ∙ Minimum Diploma or higher qualification
    • ∙ Fluent in English & Mandarin (speaking, reading, and writing)
    • ∙ Willingness to work 24/7 rotational shifts
    • ∙ Relocation to Petaling Jaya required
    • Key Responsibilities:
    • ∙ Provide timely support to customers via various communication channels (inbound, outbound calls)
    • ∙ Ensure efficient problem and complaint resolution
    • ∙ Process payments and client information accurately, safeguarding personal and payment details
    • ∙ Proactively support customers to enhance brand loyalty
    • Benefits:
    • ∙ EPF contribution
    • ∙ SOCSO contribution
    • ∙ EIS provision
    • ∙ Annual leave entitlement
    • ∙ Medical leave entitlement
    • ∙ Training opportunities
    • ∙ Allowances
    • Additional Benefits:
    • ∙ 5-day workweek
    • ∙ Comprehensive training provided
    • ∙ Allowance included
    • Requirements:
    • ∙ Fluency in Mandarin
    • ∙ Proficiency in Customer Relationship Management
    • ∙ Banking industry knowledge
    • ∙ Strong problem-solving skills
    • ∙ Effective communication skills

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