Service Desk Agent - Subang Jaya, Malaysia - ATS Applied Tech Systems LLC
ATS Applied Tech Systems LLC
Subang Jaya, Malaysia
Verified Company
1 week ago
Description
The ATS Global Service Deskprovides end-to-end support to our customers in manufacturing environments, 24x7, in multiple languages.
Responsibilies:
- Input detailed technical information into the online
IT service management tool (ITSM) - Analyse and resolve most common enquiries using stepbystep instructions provided to you
- Deliver highquality customer service at all times
Assign complex issues to 2nd/3rd line technical issues
- Offer
advice to end users and customers
Communication with different resolver groups and performing knowledge-sharing
Requirements:
-
IT service desk background:
- Excellent
communication skills (both spoken and written
English and Malaysian) - Excellent customer service skills
- Ability to
work alone and
under pressure: - Commitment to
teamwork and
multicultural environment: - Strong drive to
troubleshoot, analyse and resolve basic technical issues using instructions provided
Other Requirements:
-
Willingness to undergo a background check (BPSS):
- Residence in Subang Jaya
Willingness to work shifts (including weekends) PH:
Other languages (i.e.
Spanish, French, German, Dutch, Mandarin, Polish):
-
Previous experience in a technical support & service organization
We offer:
Professional growth opportunities
- Competitive salary & benefit
- Opportunity to work in a dynamic, professional environment with team members
from all over the world: - Ability to practice your language skills every day
Language:
- English (required)
- Malayalam (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
