Customer Onboarding Officer - Kuala Lumpur, Malaysia - INSTAPAY TECHNOLOGIES SDN BHD

INSTAPAY TECHNOLOGIES SDN BHD

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

To be part of team setting up help desks at customer workplace for resolution of customer queries.

To ensure customer's request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
To handle registration, KYC process and enquiries efficiently, courteously and professionally.
To be part of and contribute to a good co working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
Complying with Instapay's Core of Standard behavior.

Instapay, an e-wallet plus pre-paid Mastercard, is specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers.

It serves to streamline payroll processing within organisations while promoting financial inclusion of their under-banked/unbanked employees.

The platform is currently available in Malaysia, a country that is a major destination for migrant workers from other south Asian countries.

The migrants are usually employed in low-skilled work and face challenges of financial inclusion, among others.

Instapay's vision is to build the capacities of employer organisations to manage their payroll in a financially inclusive and regulation compliant manner.

It also aims to facilitate the entry of the migrant workers into the formal digital economy by securing their earnings and allowing them to make purchases and remit funds online.

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5