Customer Success Specialist - Kuala Lumpur, Malaysia - PrimeStaff
1 week ago
Description
Customer Success Specialist - Native Korean
Job Location:
Based in Penang or Kuala Lumpur (Malaysia)
Working Mode:
Onsite
1) Must be Native Korean
Overview
The CSS upholds Quality and a Passion for Excellence, aiming for the best result possible.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background:
- Minimum Diploma or Bachelor's Degree in any discipline.
Work experience:
- Minimum of 6 months' work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English for Professionals, Mass Communication with English, or any related field
- Call center experience is not a 'must' but would be a distinct advantage.
Requirements:
- Native Korean Speaker
- Customer Service oriented, Customer Results & Solutions focused.
- Customer Expectations Management.
- Active Listening Skills & has a proactive attitude.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fastpaced working environment.
- Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Demonstrates critical thinking, and the ability to compose communication in challenging Situations.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Responsibilities
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
- Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
Pay:
RM6, RM8,500.00 per month
Schedule:
- Rotational shift
Expected Start Date: 06/03/2024
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