Lead Cordant Technical Support Engineer - Port Klang - Baker Hughes

    Baker Hughes
    Baker Hughes Port Klang

    4 days ago

    Description

    Job Role:

    The Lead Cordant Technical Support Engineer will be responsible for providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products.

    Technical Support is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.

    Responsibilities:

    • Treat all HSE topics and Safety as top priority.
    • Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
    • Focus, Develop and execute technical support strategy associated with all hardware and software products.
    • Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
    • Utilize modern case logging tools to ensure proper case tracking and timely case closure.
    • Development of Technical Support Knowledge Base.
    • Present technical subjects to varied audiences including customers technical expert.
    • Diagnose Hardware and Software problems.
    • Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.
    • Complete documentation of findings / recommendations. Create, review, and interpret technical reports (Knowledge Base).
    • Drive customer satisfaction through commitment to quality of resolution and timeliness.

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