Officer - Customer Service (Avis Malaysia) - Shah Alam, Malaysia - DRB-HICOM EZ-DRIVE SDN BHD
1 week ago
Description
Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.- Attend and provide amicable solution in resolving customers' enquiries and complaint.
- Attend customer complaint and provide immediate solution.
- Monitor incoming phone calls are answered within three rings.
- Provide information on current sales promotion or product knowledge.
- Monitor and prepare weekly and monthly report to Management.
- Maintaining customer data for any promotional campaign.
- Conduct customer satisfaction survey at all stations.
- Ensure on the cleanliness of the customer's waiting area.
- Perform any duties that may be assigned by Manager or Customer Relation Management HQ.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM2, RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Glenmarie Industrial Park: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
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