Assistant Sales Manager - Johor Bahru, Malaysia - Trove Johor Bahru

Trove Johor Bahru

Verified Company

Johor Bahru, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Assist in drawing up the marketing plan annually with the Director of Sales.

Keeps a record on former, existing, potential clients and a profile of each of them.
Organizes regular visits in accordance to a predetermined plan.
Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
Presents a summary of his/her visits to the Director of Sales on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
Ensures that all new clients have no negative credit references.
Records all daily sales.
Records the statistics of his/her sales accounts.
Submits production reports on his/her list of accounts on a monthly basis.
Keeps himself/herself well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis quarterly or more often if need be).
Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel.
Pay visits to former, existing and potential clients in view of entering contracts with them, especially commercial accounts.
Determine and recommend prospecting customers by analysing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.

Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

Solicit group, individual, banquet and other function business directly and jointly with others through the execution of the action plan.
Provides aftersales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
Receives in the hotel any important guests whom he has approached.
Negotiates prices with the clients.
Confirms verbal proposal in writing.
Ensures that all complaints are reviewed, investigated and followup action is initiated.
As directed, compile and input market intelligence information.
To develop & foster close and positive rapport with the public, guests, clients and members of the trade.

Benefits: