I-customer Service Executive - Johor Bahru, Malaysia - AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD.

AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD.

Verified Company

Johor Bahru, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

5 working days:

-
Office working hour:

-
Based in Wadi Hana, JB

Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.

Job Scope:

Manage incoming and outgoing phone calls.
Handling client sales inquiries on social media platforms and webmail.
Handling client queries through all other forms of communication channel.
Actively follow up with prospective customers and persuade clients to sign up for our services.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow up with clients to garner feedback for service improvements.
Provide accurate, valid, and complete information.
Identify, assess customers' needs and render assistance to achieve satisfaction pertaining to their services with the company.
Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.
Follow communication procedures, guidelines, and policies.
Hold high esteem for the quality of your work and ensure all work is done and completed according to the setout timeline.

Requirements:

Ability to communicate (verbal written) in BOTH English and Mandarin
Preferably specializing equivalent experience
Able to learn independently

Appreciate if you can include details below in the resume:

Current Address / Location:

Current salary:

Reason of leaving:

Expected salary:

Notice period:

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number:
JTKSM 1252

Salary:
RM3, RM4,100.00 per month

Benefits: