Customer Care Executive - Petaling Jaya, Malaysia - Starz Advise Management Pte Ltd

Starz Advise Management Pte Ltd

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About Our Client

Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control.

They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They focused on three main service offerings under Managed Services and Business Solutions.

JOB RESPONSIBILITIES

Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Assign and dispatch Field Services Engineers (FSE's) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Order spare parts if required and dispatch to FSEs/ customers
Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for noncompliance
Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
Create quote based on requested services from a customer and send the approved quote to the customer.
Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
Call Center support and provide admin support
Generate Reports using excel ,vlookup and pivot
Other adhoc duties as assigned

JOB REQUIREMENTS

Minimum Sijil Pelajaran Malaysia (SPM, Malaysian Education Certificate) or above
Possess good communication and interpersonal skills.
At least 2 years of relevant experience
Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)
Able to multitask in fast pace environment
Positive attitude, the enthusiasm to learn and the ability to work in a team
Able to commence work within short notice is an advantage

Salary Range:
MYR3,000 - MYR4,000

EA Personnel No R

Company EA Registration No 21C0691

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,000.00 per month

Schedule: