Customer Service Specialist - Bukit Jalil, Malaysia - SLA Consultancy Sdn Bhd

Description

• Provide exceptional customer service both online and onsite, ensuring customer satisfaction and loyalty.
• Address customer inquiries, complaints, and issues efficiently through various digital platforms and inperson interactions, offering prompt and professional resolutions.
• Coordinate and manage customer bookings, ensuring a seamless scheduling process and delivering a seamless customer experience.
• Collaborate closely with different departments within the company to address customer concerns and booking requirements, ensuring consistent service delivery across all channels.
• Cultivate and nurture positive relationships with customers, offering expert guidance and support, whether through virtual or facetoface interactions.
• Monitor customer satisfaction levels, gather feedback, and propose enhancements to elevate the service quality in both online and physical environments.
• Occasionally engage in overseas assignments as needed.
• Maintain flexibility to work in different shifts, accommodating the company's diverse timing needs and providing support both online and onsite as needed.

• Previous experience in customer service with strong communication and problemsolving abilities, capable of managing both online and onsite customer interactions, including booking coordination.
• Excellent interpersonal skills, capable of building positive relationships with customers from diverse backgrounds in digital and physical settings.
• Excellent organizational and time management capabilities, proficient in handling multiple tasks, prioritizing responsibilities, and managing bookings in a dynamic environment.
• Teamoriented mindset, able to collaborate effectively with internal teams to resolve issues across online and physical platforms.
• Proficiency in spoken and written English and Chinese, demonstrating professional and friendly communication across all communication channels.

• Competitive Salary: We offer a competitive salary package, commensurate with your qualifications and experience, to ensure fair compensation for your valuable contributions.
• Flexible Work Hours: Enjoy flexible working hours that accommodate your personal and professional commitments, providing you with the flexibility to maintain a healthy worklife balance.
• Remote Work Option: Take advantage of our remote work option, allowing you to work from the comfort of your home while still delivering exceptional customer service to our clients.
• Opportunities for Growth: Join a dynamic team where you can continuously learn and grow in your career. We provide opportunities for professional development and advancement, empowering you to reach your full potential.
• Travel Opportunities: Occasionally engage in overseas assignments as needed, providing you with exciting travel opportunities and exposure to diverse cultures and experiences.

• Flexible schedule
• Opportunities for promotion
• Professional development
• Work from home

• Rotational shift

• Performance bonus

• STM/STPM (preferred)

• Mandarin (preferred)

• 25% (preferred)