Service Desk Analyst - Shah Alam, Malaysia - PPG

PPG

Verified Company

Shah Alam, Malaysia

6 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely.

Main Responsibilities

Strong customer service skills and the ability to deal all types of customer service requests
Effectively interact with a diverse user base
Learn the following infrastructure support components
PPG standard desktop, tools & utilities
Server operating systems, tools & utilities
IT networks and voice services
IT security and Disaster recovery
Process control and monitoring
Develop effective troubleshooting skills
Good technical knowledge and ability to express complex technical concepts in terms that are understandable to the business
Networks with other PPG Analysts to understand how IT solutions are deployed in other areas to solve business problems.

Qualifications

A 4 year degree or higher in Information Systems Management, Computer Science, Engineering, Chemistry, a related discipline or equivalent experience
12 years of IT or a related discipline experience
Analytical and conceptual skills
Strong oral and written communication skills
Must have a strong systems and process orientation
Must be comfortable working remotely and lack of facetoface time with colleagues and managers.

About us:

PPG:

WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way
Every single day at

PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.

PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.

Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees.

Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

PPG:

WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way

Every single day at

PPG:
We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.