Customer Success Specialist - George Town, Malaysia - Teleperformance Malaysia

Teleperformance Malaysia

Verified Company

George Town, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job Code:
ID-C002-SC-CS-KR

-Overview-

This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships.

You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs.

This is a high-touch role, where you will manage customers across theatre.

The CSS lives the values of our client which are:

Responsibility:
The CSS represents the client and is the face of the brand to the outside world.
2.

Quality and a Passion for Excellence:
We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

-Qualifications-

Education background:

Bachelor's Degree on techrelated field

Work experience:

12 years' experience in Customer Support in a technical environment
Strong business awareness and understanding of key market drivers within IT/networking industry and relevant country of support
Selling Business Outcomes competencies
Call centre experience is not a 'must' but would be a distinct advantage.

-
Must be able to speak, read and write in the Native Language required:

Must have TOPIK L6 or L5 level:
Customer service or sales experience and/or Telephone sales competencies
IT knowledge
Relentlessly sales

- and results-driven

Relentlessly customercentric (i.e., solving customer problem first and working back to the technology)
Emotional and analytical competence
Proactive
Innovative
Selling skills / Ability to break through gate keeper / Get to decision maker
Professional and courteous with strong customer service orientation
Ability to interact professionally with individuals from various backgrounds
Technical proficiency (i.e., familiarity with common business software, contact center systems, and internet navigation) Strong organizational skills to meet deadlines and the ability to work on multiple tasks simultaneously
Assertive and effective communication in Spanish, English and another, if applicable
In front of the camera skills

- anager profile, ability on prioritize time and tasks