Specialist Customer Service - Petaling Jaya, Malaysia - DKSH

DKSH
DKSH
Verified Company
Petaling Jaya, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Location:
Petaling Jaya, MY, MY
Job Function:Client and Customer Services
Requisition Number:150799
Description:

Job Summary

  • This role is on 12months contract basis.
  • This role will be supporting the Healthcare business unit in order processing related matters.

General Responsibilities

  • Support superior in managing daytoday operating expenditures against operating budgets to ensure efficient usage of resources
  • Follow and adhere to work processes and standard operating procedures in performing daytoday tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Maintain uptodate information on processes, products, price lists, etc.
  • Liaise with respective operations team for issues, followup and actions
  • Establish and maintain good working relationships with clients/customers

Functional Skills and Knowledge

  • Demonstrate basic knowledge in customer service principles and practices
  • Proven basic knowledge in CRM, SAP and call center/customer service environments
  • Proven ability in multitasking and prioritizing workload
  • High attention to detail, followthrough and accuracy
  • Proficient in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Good in local language and ideally in English, both written and spoken
  • Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/cultural interactions
  • Able to handle highly sensitive and confidential information with integrity
  • Able to join immediately

Education

  • Fresh graduates are encouraged to apply.
  • Minimum 1 year experience in related field.

Why It's Great to Work at DKSH
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services, we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference
More jobs from DKSH
See all jobs of DKSH