Customer Service Specialist - Kuala Lumpur, Malaysia - You Technologies Group

You Technologies Group
You Technologies Group
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

We are
Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space


You will

  • Stay on top of product feature releases and maintain an indepth knowledge of how YouTrip's products function
  • Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers
  • Maintain a positive, empathetic, and professional attitude towards customers at all times
  • Be willing to work on shift, up to 1 weekend per week (5 day work week)

You are
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Positive attitude- **you understand that customer service is done best with a positive attitude and no hurdle can stop you from delivering the best experience to customers.
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Natural communicator- **you possess a good command of English with strong interpersonal, communication, and problem-solving skills.
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Self-starter- you are not afraid to suggest and implement new initiatives with the aim to offer the best experience for our users, and do not mind getting your hands dirty in order to get things done in a tight timeline
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Team player- actively contributes to the group in order to complete tasks and meet goals. Respects ideas and aims to improve the product or process at hand.


What can you expect from us?

  • Open & transparent working environment
  • Empowerment from team managers to innovate and continuously improve our customer service standards
  • Access to a deep bench of technical and business experts to work together
  • Working with an entrepreneurial team of people in Malaysia, Singapore, Thailand, and Hong Kong
**To apply
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