Executive - Customer Service (Online/offline) - Petaling Jaya, Malaysia - Trendcell Sdn. Bhd. (Jaya Grocer)

Trendcell Sdn. Bhd. (Jaya Grocer)

Verified Company

Petaling Jaya, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp.

To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals.

At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience.

Our goal is for customers to say "_
I can get what I want whenever I need it".

_We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

"

Our Mission:

Provide a diverse variety of
High Quality and
Fresh Produce
Offer attractive
Best Value Pricing
Ensure customers have the
Best Shopping Experience
To grow the business through successful
Collaboration and
Partnerships
Practice the
Values of Jaya Grocer every single day

Our Values:

Teamwork
Trust
Integrity
Customer Satisfaction
Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA.

So, if you fit the profile and able to contribute towards our goals, join us

Key Responsibilities:

Manage large amounts of incoming calls and enquiries (MOCET system), to manage and handle all customers, bilingual mandarin & Cantonese will be helpful.
Generate sales lead, liaison with Jaya Grocer Online Team
Pickers, Riders & all JG Online outlets. (to monitor all delivery, exchanges & refund)
Prepare service reports by collecting, analysing and recording customer's feedback, information, complete supporting paperwork and sharing with the team, departments and outlets monthly. (feedback from telephone, Fresh desk, Live chat & social media)
Obtain and update customer databases.
Maintain updated CS Online scripts and probe to better target customers; acquire knowledge of all company products and services to provide adequate information to customers.
Maintain and update all current Online procedures, guidelines & policies.
Conduct in house CS Online training and employee inductionreinforce Jaya Grocer culture.
Work with team leaders & HOD, to ensure appropriate changes are made to improve customer satisfaction.
Generate weekly reports to measure and motivate team's performance.
Able to collaborate with a team, prioritize and multitask.
Perform other related duties as assigned or requested.

You should have

Diploma in business administration, marketing, or a related field. Relevant certifications are a plus.
Fresh Graduates are invited to apply
Has a customerfocused mindset with a passion for delivering exceptional customer experiences.
Has excellent communication (written & spoken) skills in English (Mandarin, Cantonese & Bahasa Melayu is a plus)
Ability to multitask, prioritize, and manage time effectively

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,000.00 per month

Benefits: