Customer Support - Kuala Lumpur, Malaysia - Miki Travel Sdn Bhd

Miki Travel Sdn Bhd
Miki Travel Sdn Bhd
Verified Company
Kuala Lumpur, Malaysia

2 days ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Position:


Job title :
Customer Service Coordinator

Location :
Kuala Lumpur

Daily report :
Daily report to Supervisor; Office Manager

  • 24 hours call center customer service coordinator;
  • Dealing with customer by calls or online communication channel who is traveling over the world;
  • Handling complaints and inquiries efficiently, courteously and professionally;
  • Required to work on shift include night hours and weekend/holidays;
  • Trouble shooting, customer supporting, emergency help line;
  • Liaising with MIKI networking offices or supplier for case follow up, liaising with client, travel agent, MIKI sales person in charge for solution;
  • It is a 24x7 call service center, will operate by shift rotation including weekends, public holidays;
  • Update the case and provide the report and statistic where is necessary.
  • Be flexible to support other department where is necessary.
  • Accept the task and project assigned by manager or company.

Requirements:


  • Working experience in travel industry is preferable;
  • Detailed, good communication skill, initiative;
  • English; Mandarin languages are needed.

Salary:
RM3000 - RM4000

Fixed Allowances:
RM700.00

Salary:
RM3, RM4,000.00 per month


Benefits:


  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • 13th month salary
  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you currently employed? If yes what is your notice period like?

Language:


  • Mandarin (preferred)
  • Cantonese (preferred)
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