Customer Service Specialist - Petaling Jaya, Malaysia - SummitNext Technologies Sdn Bhd
Description
We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as
Customer Service Specialists, providing unrivalled support to our clients.
Position
Customer Service Specialist (English Speaker, Night Shift - Dataran Prima, PJ)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
Job Requirements
- SPM and above
- Excellent English communication skills (written, verbal, listening)
- 12 years of BPO experience will be an added advantage.
- Customeroriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fastpaced working environment and work under pressure
- Basic IT skills/knowledge will be added advantage.
Job Type
- Fulltime, Night Shift
Salary
- Basic RM2700
- Performance KPI (up to RM300 per month)
- Night shift allowance up to RM500
Benefits
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
- Immediately
Know more about us at:
Pay:
RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Bahasa (required)
- English (required)
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