Customer Service - Kuala Lumpur, Malaysia - Timesconsult

Timesconsult
Timesconsult
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
Permanent Full Time Role


Location:


  • Jalan Ampang/Jalan Tun Razak, KL (Accessible by public transport)

Responsibilities:


  • Take inbound calls regarding financial products
  • Servicing the Singaporean market
  • Crucial in building and retaining customer relationships
  • Identify and resolves customer inquiries/issues accurately
  • Educate the customer about the products and services and directs them toward available resources for selfhelp
  • Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions
  • Responsible for identifying and escalating customer issues to the appropriate department
  • Assigns or acts on any required customer followup in accordance with Contact Centre guidelines
  • Maximizes opportunities to up sell or crosssell products and services which meet customer's needs
  • Updates customer data and other relevant information into the relevant systems (as required) accurately
  • Maintains confidentiality of the customers and data

Requirements:


  • Fresh graduates are welcome
  • Bachelor's degree: 1 Year work experience
  • Diploma: 2 Years work experience
  • SPM: 5 Years work experience
  • Must be able to work rotational shift
  • Must be able to communicate in English: speaking, writing, and reading
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All Working Experience must be AT LEAST one year duration

Benefits:


  • Agreeable basic salary
  • Fixed allowance (RM 350)
  • KPI performance allowance (up to RM 1200+)
  • Medical coverage
  • Yearly increment + Yearly bonus
  • AL 21 Days
  • Career growth (executive > team lead > team manager)
  • And more

Pay:
RM2, RM4,000.00 per month


Schedule:

  • Rotational shift
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