Customer Service Representative - Kuala Lumpur, Malaysia - Lumapi Sdn Bhd

Description

Working Location:
Sunway Putra Mall, Kuala Lumpur


Working Days:
Wednesday to Sunday


Afternoon Shift: 3:00 PM - 12:00 AM (Break: 7:00 PM - 8:00 PM)


Contract Length: 6 months


The Role:

As a Customer Service Representative, you will be the first line of support for our users, helping to solve their issues and provide them with information about our services.

You will play a critical role in maintaining our reputation for exceptional customer service and help us to improve our services based on user feedback.

Key Responsibilities:

• Troubleshoot technical issues and provide clear, stepbystep solutions.
• Escalate complex issues to the relevant teams, providing detailed information to ensure quick resolution.
• Maintain a high level of product knowledge to offer accurate information to customers.
• Collect and report customer feedback to help improve our app and services.
• Work closely with other departments to resolve customer issues.
• Ensure customer satisfaction and provide professional customer support.
• Product: VPN

Requirements:

• Ideally possess a diploma.
• Possess own transport.
• Possess at least 1 year of customer service experience, especially in tech or software, is preferred.
• Excellent communication skills in English and Malay. Other languages will be a plus.
• Ability to work independently and as part of a team in a fastpaced environment.
• Strong problemsolving skills and attention to detail.
• Willingness to work in the provided shifts on a Wednesday to Sunday schedule, able to work on Public Holidays, when required.
• Basic technical knowledge and the ability to learn about VPN technology quickly.
• A customerfirst attitude, with the patience and understanding to deal with various customer inquiries.

Job Type:
Contract

Contract length: 6 months


Pay:
RM2, RM3,000.00 per month


Schedule:

• Afternoon shift

Supplemental pay types:

• Overtime pay

Expected Start Date: 05/29/2024