Customer Success Specialist - Petaling Jaya

Job summary

Represent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timely support through various communication channels. Ensure professional, efficient, and quality service to clients. Cross-sell additional bank products and services. Capture client feedback for future improvement. Identify and escalate priority issues through proper channels. Work with team members to provide better customer support. Keep job knowledge up to date through upskill training.

Qualifications

• Bachelor's Degree or equivalent in any discipline.
• B2 level English Language proficiency.
• 6 months to 1 year of customer service experience in the banking industry.
• Decision-making and analytical skills.
• Flexibility to changes and sense of urgency.
• Good time management skills.
• Ability to work under pressure and deliver set goals.
• Strong communication and interpersonal skills.
• Ability to multitask, follow directions, and use computer systems effectively.
• Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

Responsibilities

• Represent the brand, culture, and values of clients.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Provide timely support through various communication channels.
• Ensure professional, efficient, and quality service to clients.
• Cross-sell additional bank products and services.
• Capture client feedback for future improvement.
• Identify and escalate priority issues through proper channels.
• Work with team members to provide better customer support.
• Keep job knowledge up to date through upskill training.

Skills

• Decision-making and analytical skills.
• Flexibility to changes and sense of urgency.
• Good time management skills.
• Ability to work under pressure and deliver set goals.
• Strong communication and interpersonal skills.
• Ability to multitask, follow directions, and use computer systems effectively.

Benefits

• Opportunity to represent a reputable brand and provide professional service.
• Chance to work in a dynamic environment as part of a team.
• Continuous learning and upskilling opportunities.
• Contribution to improving customer satisfaction and loyalty.
• Exposure to diverse communication channels and customer interactions.
• Competitive salary and potential for career growth within the company.

Job description