Customer Service Specialist - Kuala Lumpur, Malaysia - Talreso Consultancy & Advisory Sdn. Bhd.

Talreso Consultancy & Advisory Sdn. Bhd.
Talreso Consultancy & Advisory Sdn. Bhd.
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Singapore Bank in Malaysia looking for Customer Service Executive

  • Support Singapore customers
  • Ensures highest standard of service delivery on personalized phone services to our customers.
  • Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
  • Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
  • Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
  • Assigns or acts on any required customer followup in accordance with Contact Centre guidelines.

Requirements:


  • Degree in any discipline
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage
  • Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service
  • Possess a pleasant voice & good telephone etiquette
  • Possess good communication skills (verbal and written English)
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x
  • Call Centre service operations

Job Types:
Full-time, Permanent


Salary:
RM3, RM3,800.00 per month


Benefits:


  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • From a scale of 1 (poor excellent), how would you rate you fluency in English.
  • What is your expected salary?
  • What is your notice period?

Education:


  • Bachelor's (preferred)

Language:


  • English (preferred)
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