Product Specialist - Kuala Lumpur, Malaysia - Darwinbox
Description
Department- Account Management
- MY
- Job posted on
- Nov 22, 202
- Employee Type
- Full Time
- Experience range (Years)
- 0 N.A.
About Us:
Darwinbox is a cloud-based HR Technology platform which caters to an organization's HR needs across the employee lifecycle including Recruitment, Onboarding, Core transactions (Leaves, Attendance, Directory), Payroll, Travel and Expenses, Employee Engagement, Performance Management, Rewards & Recognition and People Analytics.
The modern and innovative platform combines highly configurable workflows, intelligent insights and smart interfaces to help enterprises unleash the true potential of their workforce.
Darwinbox is trusted by 650+ global enterprises with more than 1.5 million employees spread across 90+ countries including Asia's largest conglomerates and fast-growing unicorns like Adani, Mahindra, Kotak, TVS, Arvind, JSW, NSE, Ujjivan Small Finance Bank, Bharti AXA, Nivea, T-Systems, Swiggy, BigBasket, Delhivery and more.
Responsibilities:
- Handling queries on our customer interaction center, Ask Darwin.
- Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction.
- Gather feedback on product experience via targeted surveys.
- Identify risks proactively, mitigate and escalate as deemed appropriate.
- Share best practices with clients on how to achieve product success with Darwinbox.
- Help drive product adoption and increase overall retention.
Requirements:
- 25 years of relevant experience.
- Understanding/ Willingness to learn Technology systems. HRMS system understanding would be preferred.
- Good Communication and Problem-Solving Skills.
- Has proficiency in English and Bahasa Malay (Writing and Speaking).
- Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch.
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