Guest Service Executive - Johor Bahru, Malaysia - Ormond Group Sdn Bhd

Ormond Group Sdn Bhd
Ormond Group Sdn Bhd
Verified Company
Johor Bahru, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Requirements:


  • SPM or equivalent
  • Pleasant and good interpersonal personality
  • Good communication skills and customeroriented
  • Able to work in shift and public holiday

Job description:


  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use upselling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.

Benefits:

-
Overtime, Quaterly Bonus, Free stay (staff only):


  • Medical (Outpatient) : Unlimited
  • Hospitalization: RM75,000 Yearly for staff include spouse and child (5 max)
  • Dental : RM1000 per year

Location :
Tune Hotel Danga Bay


Salary:
RM1, RM2,500.00 per month


Benefits:


  • Dental insurance
  • Health insurance

Schedule:

  • Rotational shift
More jobs from Ormond Group Sdn Bhd
See all jobs of Ormond Group Sdn Bhd