Customer Service - George Town, Malaysia - find

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Verified Company
George Town, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
Job description

  • Responsibility: The CSS represents the client and is the face of the brand to the outside world.
  • Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels.

Overview of CSS Role:

  • CSS represents the brand, the culture, and the values of the client
  • Your attitude and how you behave will determine how our client is perceived by its customers
  • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
  • Customer concerns must be handled positively and professionally
  • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities

  • Support customers to place online orders with the client.
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client

Job Types:
Full-time, Permanent


Salary:
RM2, RM3,200.00 per month


Schedule:

  • Rotational shift

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
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