Customer Support Assistant - Muar, Malaysia - Merchantrade Asia Sdn Bhd

Merchantrade Asia Sdn Bhd

Verified Company

Muar, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsibilities:

Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
Attending to walkin customers and phone inquiries and complaints in the branch;
Opening and maintaining customer accounts for all products & services;
Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP);
Carry out Customer Support Executive tasks including transaction approval, verification of customer's details in the system;
Provide aftersales customer service and public relations support;
General Knowledge of

Money Service Business:
Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;

Calculate daily transactions and ensure it tallies with the system;
Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
Support Branch Operations and Administration Tasks
Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
Verify daily end day closing checklist report.

Requirements: