Operations Account Support Analyst - Kuala Lumpur, Malaysia - Helius Technologies Sdn. Bhd.
Description
Responsibilities:
- Work collaboratively with the sales team and Advertising partner's when issues occur in their technical setup of advertising solutions to review and identify issues and propose solutions
- Provide support to Advertisers experiencing issues with technical setup and operation of their advertising solution on the client's social media platform
- Maintain a knowledge store of common issues and FAQ's to facilitate fast resolution of technical issues for Advertisers
- Suggest and implement ways to reduce technical set up issues and improve speed of Advertising solution setup
- Tag Troubleshooting: Conversion, Retargeting, Dynamic Retargeting, Tag Manager, Analytics
- Tag implementation, creating, validating and testing custom tags through GTM
- Audit existing setup and recommend best practices based on implementation including Events, etc.
- Identify and recommend goals and set these up within tools like Google Analytics
- Assist with thirdparty and dynamic tracking
Qualifications and Experience:
- Hands on experience with Google Measurement Protocol or other similar relevant technology set
- Tech savvy interested in new and emerging technologies
- Ideally experience of enhanced ecommerce solutions such as Shopify, BigCommerce, WooCommerce
- HTTP/PHP skills, familiarity with WEB services and HTML, CSS, Javascript
- Analytical, problem solving mindset and knowledge
- Good communication skills
- Can do attitude desire to identify solutions and fix issues in online technology
Job Types:
Full-time, Permanent
Salary:
Up to RM5,000.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Day shift
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