Front Office Assistant - Johor Bahru, Malaysia - FIVES HOTEL MELDRUM
1 week ago
Description
ROLE & RESPONSIBILITY:
- Register guests and assign rooms and accommodate special requests whenever possible.
- Assist in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Knowledgeable about room locations, types of rooms available, and room rates.
- Must be sales minded - to present options and alternatives to guests and offers assistance in making choices.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Familiar with all the activities and services provided by the Hotel property.
- Coordinate room status updates with the Housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and day-use rooms status for their actions.
- Report any unusual occurrences or suspicious guests' behaviour to superior immediately.
- Maintain the cleanliness and neatness of the front desk area.
- Always be ready to greet or approach guest at the lobby area.
Job Types:
Full-time, Fresh graduate
Pay:
RM1, RM1,800.00 per month
Benefits:
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Masai: Reliably commute or planning to relocate before starting work (required)
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