Manager - Business Analyst, Echannels - Kuala Lumpur, Malaysia - Bank Islam

Bank Islam

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Req ID: 5759- Job Description:
-
Duties and Responsibilities
Project Management

Perform Business Analysis and Project Management until its completion stage.

Manage Projects updates and tracking status
Identify new requirement, processes and ensure smooth implementation of projects/enhancement
Review PayNet Operating Procedures, BNM RMIT Guidelines and any regulator's guidelines to ensure comprehensive requirement achieved and comply with its guidelines.
Prepare Program Change Request and User Requirement Specification for any system enhancement related
Prepare and review project documentations for signoff where applicable.
Approval Memo
User Requirements (URS/SRE)
Functional Specification Document (FSD)
Evaluate the impact of the project/product/enhancement on bank's system to mitigate risk and fraud factor.
Prepare the Control of Operational Risk (SCOR) Declaration and
Risk Assessment (RA) Form prior to implementation of new product or processes.
Liaise with Op.

Risk Dept. on any new enhancement where applicable.

Work closely with Testing Team on User Acceptance Test (UAT) to ensure comprehensive/quality test result achieved.
Follow up on the development and SIT status
Review test requirements,
Review test scenarios/conditions and Test Script
Review UAT Defect/problem log raised by Testing Team
Ensure UAT fixes tested and resolved
Verify test result and reports
Provide UAT documentations for signoff prepared by Testing Team.
Conduct/provide briefing/memo on new service/process to Contact Center, Customer Service Team, Branches and others as and when required.
Perform post migration testing for verification.
Perform post implementation review as and when required after project completion.
Assist on manual preparation and review.
Arrange and prepare documents for System Enhancement meeting with ITAP every fortnightly.
Follow up with all the related parties on the progress status.
Liaise with Business Development Unit (eChannels) on any website content, user guide, FAQ, Memo and announcement related.
Liaise with Risk & Governance Unit (eChannels) on any Terms and Conditions and Compliance related.
Liaise with Finance, Legal, Shariah and Compliance on any User Requirements/enhancements related.
Facilitate the Agile development process to ensure that the Scrum team adheres to the Scrum framework. This includes organizing and leading Scrum ceremonies such as daily standup meetings, sprint planning, sprint review and sprint retrospective. The Scrum Master also helps the team to identify and remove any obstacles that the team is working collaboratively and efficiently.
Facilitate processes and practices improvement.

Others

As liaison member of PayNet JomPAY and FPX ~ attend BWG meetings and ensure to comply with its guidelines
Prepare and conduct competitor benchmarking and analysis.
Prepare slides, minutes of meeting and matters arising for weekly/monthly meeting where applicable.
To comply, participate, testing in Disaster Recovery exercise for Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services such as JomPAY, RPP and FPX B2C (as Buyer Bank).
To provide assistance to Customer Experience & Governance Department related to Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services.
Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements
Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external Auditors and Regulatory Bodies.
Relief below task in the absence of the primary officer:
Attend any daily settlement, un-reconciled and refund process related to Prepaid Reload, Maxis and FPX B2C (as Buyer Bank).
Attend any daily settlement, unreconciled and refund process related to RPP, Tabung Haji & Others related services.