Branch Mgr - Perak, Malaysia - RHB Banking Group

RHB Banking Group

Verified Company

Perak, Malaysia

2 days ago

Posted by:

Siti Tan

beBee Recruiter

Working Hour

Monday

Community Banking

Malaysia

Primary Objective:

Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT
Responsible for all loans/financing and deposit products across retail and SME

Key Responsibilities:

Strategy and Planning

Develop, implement and manage the mega branch sales and operations plan to achieve the branch target

Sales Management

Set, review and communicate sales targets to all levels of staff across the branch
Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
Maintain awareness of competitor activity and industry best practices
Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
Approve quality credits as per approving matrix
Develop and maintain network of business contacts, especially Corporate & SME customers

People Management

Promote the core values of the Bank
Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
To adequately train and develop branch staff

Customer Service Management

Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
Resolve customers' complaints and attend to requests in a timely manner

Compliance

Requirements:

Bachelor Degree - Any related field(s).

Professional Banking Certificate
Minimum 8 years of working experience in branch banking/CBBC
Strong understanding of all loans/financing and deposit products across retail and SME
Strong leadership, relationship building skills in SME and retail customer segments
Good written and verbal communication skills
Strong credit knowledge in SME
Strong problem solving skills
Excellent interpersonal and communication skills
Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays