C17 Customer Success Specialist - George Town, Malaysia - Career International Fos Sdn. Bhd

Career International Fos Sdn. Bhd
Career International Fos Sdn. Bhd
Verified Company
George Town, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.


Job Scope
(May perform other duties as requested that may not be specifically addressed in this document)

  • Handle (United States) customer's concerns related to fintech, banking and finance in a positive and professional manner.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

Job Type:
Permanent


Salary:
RM3, RM3,800.00 per month


Benefits:


  • Health insurance
  • Professional development

Schedule:

  • Night shift

Education:


  • Diploma/Advanced Diploma (required)

Experience:

Call Center: 1 year (required)
- banking & finance: 1 year (required)


Language:


  • English (B2) (required)

Ability to Commute:

  • George Town (required)

Ability to Relocate:

  • George Town: Relocate before starting work (required)
More jobs from Career International Fos Sdn. Bhd
See all jobs of Career International Fos Sdn. Bhd