General Manager of Operations- Cafe Chain - Puchong, Malaysia - SUPER HERO FAMILY ENTERPRISE
Description
Position Summary:
The General Manager of Operations will oversee the day-to-day operations of KyoChon Sdn Bhd, ensuring operational excellence across all our stores.
Key Responsibilities:
- Operational Strategy and Execution: Develop and implement operational strategies that enhance efficiency, quality, and customer satisfaction. Ensure all operations align with the company's strategic goals.
- Team Leadership and Development: Lead, motivate, and develop the operations team, fostering a culture of excellence and continuous improvement.
- Process Improvement: Identify opportunities for process optimization and implement solutions to streamline operations, reduce costs, and improve service delivery.
- Performance Management: Monitor operational performance against key performance indicators (KPIs), setting objectives for improvement.
- Compliance and
Quality Control:
Ensure all operations comply with legal and regulatory requirements and meet quality standards.
- Supplier and
Inventory Management:
Oversee supplier relationships and inventory management to ensure product availability and cost-efficiency.
- Customer Satisfaction: Implement initiatives to enhance customer satisfaction and address customer feedback effectively.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree or professional certifications are advantageous.
- At least 10 years of experience in operations management, preferably in the food and beverage or retail industry, with a minimum of 5 years in a senior management role.
- Proven track record of operational improvement and expertise in process optimization.
- Strong leadership, team management, and communication skills.
- Proficient in English and Bahasa Malaysia; Korean language skills are a bonus.
Key Success Factors:
- Strategic operational planning and execution abilities.
- Leadership in team development and operational excellence.
- Innovation in process improvement and efficiency enhancement.
- Strong decisionmaking and problemsolving skills.
- Commitment to customer satisfaction and quality service delivery.
Benefits:
- Competitive salary package.
- Performancebased bonuses and incentives.
- Comprehensive medical insurance, including hospitalization and term life coverage.
- Birthday leave and subsidized meals/shift meals.
- Allowances for transportation based on seniority.
- Flexible working hours.
Job Type:
Permanent
Salary:
RM12, RM14,000.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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