Customer Service - Petaling Jaya, Malaysia - Hunters International

Hunters International

Verified Company

Petaling Jaya, Malaysia

4 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

About the Company
Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019.

Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime.

Responsibilities:

Understand and deliver business strategies and improve customer services through the execution of selfservice.
Interact with customers and ambassadors (Driver) to solve issues and assign task.
Maintain a positive and friendly tone with customers and ambassadors (Driver) at all times.
Key in daily booking data into excel sheets.
Listen to customer complaints and try to identify the cause of their problem to your best ability
Identify the appropriate response and strategise to solve customer issues as quickly as possible
Delegate unique customer cases to supervisors or the appropriate department and provide context when necessary

Job Requirements

Relevant contact center (BPO) experience is preferred
Minimum 1 year Experience in customer service
Excellent command of spoken and written English
Ability to multitask and manage your workload
Analytical and questioning mindset is an advantage
Pragmatic approach to problem solving
Work well under pressure with good time management skill
Discernment and the ability to assess a situation objectively
Attention to detail with excellent numeracy and literacy
Willing to work in shift rotations
Required to have own transportation arrangement

Remuneration
RM 2,500 - RM 3,000

Job Types:
Full-time, Contract

Contract length: 6 months

Salary:
RM2, RM3,000.00 per month

Benefits: