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Outlet Manager - Shah Alam, Malaysia - Palace Butcher Resources Sdn Bhd

Palace Butcher Resources Sdn Bhd

Verified Company

Shah Alam, Malaysia

1 month ago

Posted by:

Siti Tan

beBee Recruiter

Description

Maintain a positive work environment for all Cashiers.

Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
Creates a positive team atmosphere among Team Members.
Maintains records of staff periodic manner and operating costs.
Provides feedback and coaching to the Team regularly.
Understands building capability through Cross training
Treats all Team Members fairly, with respect.
Sets high standards for appropriate team behaviour on shift.
Works with food and beverage staff to ensure proper food presentation and proper foodhandling procedures.
Handle guest complaints in restaurants.
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain

- feedback from staff members.

Maintain budget and employee records, prepare payroll, and pay bills, or monitor book keeping records.
Check quality of deliveries of fresh food and baked goods.
Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
Arrange for maintenance and repair of equipment and other services.
Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
Ensures new products are executed properly following rollout.
Is capable of handling irate customers with a friendly/calm attitude.
Ensures product quality and great service.
Shows enthusiasm about guest within the restaurant.
Is flexible in dealing with changes/problems (e.g., being short staffed).
Has effectively forecasted restaurant needs.
Shifts priorities and goals as work demands change.
Priorities tasks effectively to ensure most important tasks are completed on time.
Delegates and followsup effectively.
Taking Ownership of issues or tasks and also give detail update of the Head of Operation and the General Manager
Seeks, listens and responds to Guest feedback.
Coaches team on how to exceed Guest expectations.
Does not blame others; takes accountability for problems.
Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
Assist in planning regular and special event Menu.
Any related task given by superior.