Telesales Executive - Kuala Lumpur, Malaysia - DHL

DHL

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

We are currently seeking a Telesales Executive to join DHL eCommerce Solution based in Puchong Malaysia

The Telesales Executive will be responsible for the revenue retention and development for the customers' portfolio accounts through sales tactics of up-selling and cross selling for our services and products.

The incumbent will also be in charge of new business development by opening new accounts.

Essential

Responsibilities:

Customer Management

Act as customers' main contact, responding and attending to their sales and post sales requirements
Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
Provide customer oriented service at all times relating to specific sales issues
Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained

Sales Process Management

Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
Continually develop knowledge of DHL's services and general commercial awareness to provide the best possible standard of customer service to maximize sales
Provide regular reports to measure individual and department effectiveness and provide figures showing department's productivity

Desired Skills / Qualifications