Client Solution Specialist - Kuala Lumpur, Malaysia - EPS Ventures Sdn Bhd

EPS Ventures Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

4 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job description

Position:
Client Solution Specialist ( Japanese Speaker)

Tenure: 1 Year contract ( Renewable Basis)

Salary:
RM RM 10000

Working Location:
Kuala Lumpur

Responsibilities:

Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
Drive product adoption and educate clients and agencies in a scalable fashion.
Ensure that our clients receive the highest level of sales and operational customer service.
Liaise with crossfunctional teams on structuring and executing operational and strategic services and programs.
Develop and implement best practices for client interaction, sales, and services.
Monitor the status of his/her Book of Business ( "BoB"). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
Analyze performance of priority accounts (problematic or toptier advertiser) and create optimization actions.
Able to identify highvalue opportunities and lowhanging fruit
Communicate effectively with advertisers regarding ads review, finance, product etc. to achieve good customer experience
Answer advertiser questions; provide account setup guidance and simple optimization suggestions for high potential advertisers through inbound and outbound calls, as well as reach out to advertisers with problems via phone to provide solutions
Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client's platforms
Collaborate with Client's internal resources (POC/Data/selfservice project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client's to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice

Job Requirements

Bachelor's degree in business, communications, marketing, or any other related area of study.
Fluent in Japanese speak and write
13 years of marketing, brand advertising, media sales, online advertising experience and/or strong outbound sales experience within largescale BPO operations
Ability to perform well in a highly dynamic, rapidly changing environment
Passionate about social media digital marketing and have a strong understanding of the concepts and trends
Have strong drive to achieve marketing and revenue targets, while adhering to business policies and compliance
Expert knowledge of social media, mobile apps, and digital and mobile marketing.
Knowledge of the selfserve platform, auction, and biddable form of digital advertising buying.
Experience working in a sales or account management role with small businesses, insurance industry, etc
Proven track record of reaching and exceeding sales goals.