Technical Support - Bayan Lepas, Malaysia - Tentacle Technologies MSC Sdn. Bhd

Tentacle Technologies MSC Sdn. Bhd
Tentacle Technologies MSC Sdn. Bhd
Verified Company
Bayan Lepas, Malaysia

3 weeks ago

Siti Tan

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Siti Tan

beBee Recruiter
Description
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services

  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect and document problems to appropriate resource (escalations)
  • Accurately process and record call transactions using a computer and Sales Force CRM
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Stay current with system information, changes and updates
- may be asked to sell additional products or services

  • Nevertheless, the goal for this group is to handle 70%80% of the user problems before finding it necessary to escalate the issue to a higher level.

Salary:
RM2, RM2,800.00 per month
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