Mandarin Customer Service Chat Support - Brickfields, Malaysia - LTS Search

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Verified Company
Brickfields, Malaysia

6 days ago

Siti Tan

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Siti Tan

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Description
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service

Job Types:
Full-time, Permanent


Salary:
RM3, RM4,100.00 per month


Schedule:

  • Rotational shift

Language:


  • Mandarin (preferred)
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