Customer Service Representative - Kuala Lumpur, Malaysia - Everise Malaysia BPO Services

Description

Responsible for handling customer queries from our leading global client's end-users and partners.

Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests, and updating the customer database with relevant information.

JOB DESCRIPTION - Principle Accountabilities

• Presents new products and services.
• Enhance customer experience and satisfaction.
• Demonstrate ability to gauge customer response.
• Responsible for creating customer interest to convert to a sale.
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate the customer.
• Resolve customer issues via onecall resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for call disposition or compiling and generating reports as required.

Key Qualifications/Requirements-

- At least 7 months BPO experience.

- Must have a minimum of B1/B2 proficiency in English.
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Ability to type at least 35 WPM/95% accuracy.

• Must be willing to work in Kuala Lumpur, Work from office.
• Can start immediately.
• Good to excellent communication skills
• Must be willing to work on shifting schedules especially overnight shifts

Job Types:
Full-time, Permanent


Salary:
From RM3,000.00 per month


Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Attendance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Do you have at least B1/B2 proficiency in English language?

Education:

• STM/STPM (required)

Experience:

Customer Care Specialist: 1 year (required)

Application Deadline: 08/14/2023

Expected Start Date: 08/21/2023